A little late in the day(48 hours back to be precise), I discovered the online social networking brand Ning introduced to me by my new digital partner and co-conspirator(John Lambie)!Okay, back to Ning. After 48 hours I try to discover more about it. Google for the site but find that it's down for repairs. However, I still end up liking it. Because it's got a sense of humour and a message that's warm and human. It's also got a cute little bear trying to repair the site...
Ning like a person apologises for the technical snafu and directs me to the Ning blog and enthusiastically gives me an approx. timing when it would be up and running...
In fact this is what the message reads - At midnight tonight, we're going to take Ning offline to add a few new features. We'll be back in action by the time the bars in California close and you'll be free to resume your late night social networking.
Guys my 10 year old credit card company, 7 years old mobile service provider company, my 8 year old bank none talk to me like this - in a normal voice that's full of life, zest and quirkiness!
I like the brand feel of Ning...Here's the post in 48 hours for Ning...Never wrote one for my bank or the credit card, etc.
I guess as we step into this new age/ digital lifestyle era, brands even while they ride mass media vehicles need to have a human voice. Stuffiness of the analog, hierarchy driven marketing era won't get brands love marks from customers!!
